Our tenants are responsible at all times for their own keys or locking their own doors when they go out. If a tenant requires one of our staff members’ assistance to getting in to their property or room this is known as either a Key Replacement or Lock Out and is a chargeable service.

If you have lost or misplaced your key please email: maintenance@atweljames.co.uk.
Out of office please text or call: 0781 466 2634 & always send an email.


Replacement key(s) (per key):
Yale Key:               £10.00
Mortise Key:           £15.00

Call out with replacement key(s): Yale Key:               £30.00

If we are required to change a lock this would be charged at £250
(This includes a call out fee, new lock and fitting fee)

Tenants who have lost their keys should contact us immediately.


We offer a Locksmith Service for Landlords through Bolton, Manchester, Lancashire and the surrounding areas with a qualified Locksmith at competitive prices. Please contact us for a competitive locksmith quote!